Privacy Policy – Jilicom Is Committed to Protecting Your Data

Welcome to jilicom. This Privacy Policy explains how we collect, store, and use your personal information. It won't take long to read, but it's important that you know.

Jilicom believes data protection is more than a legal obligation — it is a fundamental responsibility to our players. As awareness of digital privacy grows among people in Bangladesh, jilicom is committed to honoring that awareness.

This policy applies to the jilicom.ws website, mobile app, and all associated services. By using jilicom, you are deemed to have agreed to this Privacy Policy.

Jilicom only collects data that is strictly necessary to operate our services. Requesting or storing information beyond that goes against our policy.

Your data is used exclusively for the purposes listed below and nothing else.

• To create and manage your account — covering everything from registration to login
• Payment processing & verification — to complete deposits and withdrawals securely
• KYC & Age Verification — to ensure only eligible users have access to the platform
• Customer support — to resolve your complaints and queries quickly and efficiently
• Sending promotional offers — to keep you informed of relevant bonuses, with your consent
• To operate security measures that prevent fraud and money laundering
• To promote responsible gaming — and identify patterns of excessive play
• To improve platform performance and enhance the user experience

Jilicom uses cutting-edge cybersecurity technology to keep your data safe. Our goal goes beyond mere compliance — we are committed to delivering genuine protection.

Technical Security Measures

• AES-256 Encryption: All stored data is protected with military-grade encryption
• TLS 1.3 Protocol: All communications between your browser and our servers are encrypted
• Firewall & IDS: Systems in place to detect and prevent unauthorized access
• Two-Factor Authentication: Additional verification required for admin and privileged access
• Regular Security Audits: An independent expert team conducts audits at least twice a year
• Data Backup: Regular encrypted backups of all data are securely stored offsite

Servers & Data Centers

Jilicom's data is stored in internationally recognized, ISO 27001-certified data centers equipped with 24/7 physical security, power backup, and environmental controls.

Jilicom never sells your personal data. In limited circumstances, necessary information may be shared with trusted partners — who are equally bound to uphold the same privacy standards.

Parties We May Share Limited Data With

• Payment Processor: Mobile banking services such as bKash, Nagad, and Rocket — solely to process transactions
• Game Software Providers: Only the minimum data necessary to operate the platform
• Legal Authorities: When required by court order or legal obligation, and only to the extent requested
• Security & KYC Services: Specialist agencies for identity verification and fraud prevention

Your data is never shared with any party beyond those listed above. No information is passed to marketing or advertising companies.

Cookies are used on the jilicom website and app. A cookie is a small text file stored in your browser that helps the site remember your preferences and improve our services.

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect certain features of the site.

Jilicom believes your data belongs to you. The following rights are yours, and we fully respect them.

Jilicom is an adults-only platform. We do not knowingly allow anyone under 18 to provide personal information. Age is verified at the point of registration.

• We never knowingly collect personal information from minors
• If you believe a minor's information has been collected, please notify us immediately as a parent or guardian
• In such cases, the relevant account will be closed and all associated data permanently deleted.

Jilicom does not retain your data longer than necessary. However, certain information may be kept for a defined period to meet legal obligations.

• Active Account Data: Retained for as long as your account remains active
• Transaction Records: Up to 5 years as required by financial regulations
• KYC Documents: Up to 5 years after account closure
• Gaming Logs: 6 months to 2 years (for dispute resolution purposes)
• Marketing Data: Deleted immediately upon opt-out
• Closed Account Data: 1 year from the date of closure (unless legally required otherwise)

Once the retention period expires, data is securely deleted or anonymized so you can no longer be identified.

Jilicom may update this Privacy Policy from time to time — due to new legal requirements, technical changes, or service improvements.

• For significant changes, you will be notified via email or an in-platform notification
• The date of the last update will always be shown at the top of this page
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
• To request a previous version, please contact support

For any privacy-related questions, complaints, or requests, please get in touch with us. We're always ready to help.