Terms & Conditions – Complete Terms of Use for Jilicom

Certain terms used in these Terms & Conditions carry specific meanings. They are explained below for ease of reference.

To register an account with jilicom, you must provide accurate and complete information. jilicom reserves the right to close any account found to contain false or misleading details.

What You Need to Provide at Registration

• An active mobile number (ideally linked to bKash/Nagad/Rocket)
• Full legal name — must match your National ID or passport
• Date of birth — must be accurate, as it is subject to verification
• A strong password — at least 8 characters, including numbers and symbols

One Account Policy

Each person may only register one jilicom account. Attempting to create multiple accounts using the same mobile number, device, or payment method may result in all associated accounts being closed and balances forfeited.

Jilicom may request KYC documents at any time for account verification. Withdrawals may be temporarily suspended if the required documents are not submitted.

Jilicom is an adults-only gaming platform. Users must be 18 years of age or older to access the platform.

• Use of jilicom by anyone under 18 is strictly prohibited
• You must be 18 or older at the time of registration — this cannot be misrepresented
• If age verification shows the user is under 18, the account will be closed immediately
• It is the responsibility of parents and guardians to prevent underage family members from accessing the platform

Jilicom supports deposits and withdrawals via bKash, Nagad, and Rocket. Compliance with payment-related rules is mandatory.

Deposit Rules

• Minimum deposit: ৳200 BDT
• Deposits must be made from your own mobile banking account only
• Deposits from third-party accounts are not accepted
• Deposits are typically credited to your account within 1–5 minutes

Withdrawal Rules

• Minimum withdrawal: ৳300 BDT
• Withdrawals are only available via the same method used for the original deposit
• Withdrawals are typically processed within 5–15 minutes; in exceptional cases, processing may take up to 24 hours
• Large withdrawals may be delayed if KYC verification has not been completed
• Wagering requirements must be met before withdrawing bonus funds

Jilicom offers a variety of bonuses and promotional offers. Each bonus has its own terms, which are clearly stated on the relevant promotion page.

• Please read the applicable terms and conditions carefully before claiming any bonus
• Wagering requirements are typically 15–30 times the bonus amount
• Bonuses cannot be withdrawn before wagering requirements are met
• Attempting to claim the same bonus more than once may result in the bonus being cancelled
• Jilicom reserves the right to modify or cancel any bonus at any time
• Referral bonuses apply to genuine new members only — fraudulent referrals will not be accepted

All games on jilicom use internationally recognized RNG (Random Number Generator) technology, certified by iTech Labs — meaning every game outcome is completely random.

• Game outcomes are never predetermined or manipulated
• RTP (Return to Player) information for every game is published transparently
• If a game is interrupted due to a technical issue, the bet will be voided or a refund will be issued
• Winnings resulting from bugs or errors in game software may not be considered valid
• The odds provided by jilicom for Sports Betting are final

In live games, the dealer's or host's decision is final. In the event of any technical dispute, server logs and records will serve as conclusive evidence.

Certain activities are strictly prohibited to maintain the security and integrity of jilicom. Any of the following violations may result in account closure and forfeiture of balances.

• Opening or using multiple accounts
• Opening an account using someone else's identity (identity theft)
• Money laundering or transactions involving illicit funds
• Using software, bots, or automation tools to play games or place bets
• Exploiting bugs or vulnerabilities in games or the system for unfair advantage
• Colluding with other players or manipulating bets through covert communication
• Using jilicom's brand or logo without authorization
• Spamming or posting unauthorized promotions on the platform

Jilicom reserves the right to temporarily suspend or permanently close any account for the following reasons.

Reasons for Account Suspension

• KYC documents not submitted or incomplete
• Suspicious Transactions or Gaming Patterns
• Evidence of false information provided at registration
• During security verification

Closed at the user's own request

Any user may request to close their account at any time by contacting our support team. Any outstanding balance may be withdrawn before closure (subject to wagering requirements being met).

Jilicom takes responsible gaming seriously. Gaming is a form of entertainment — we are committed to ensuring it never becomes a source of financial or emotional hardship.

• Any user may set their own daily, weekly, or monthly deposit limit
• Self-exclusion can be enabled for a specified period
• Reality Check tools are available to help you manage your gaming time
• Resources for professional support with gaming-related issues are available on the platform

If you feel that gaming is affecting your daily life, please reach out to our support team. We're always here to help.

Jilicom takes your personal information very seriously. Your data is collected, stored, and used in accordance with our Privacy Policy.

• Your information is never sold or transferred to third parties
• Information is not disclosed to authorities except where required by law
• All data is stored with AES-256 encryption
• You have the right to request correction or deletion of your personal data

Read our full Privacy Policy for more details.

If you have a dispute or complaint, please contact our customer support team first. Most issues are resolved within 24–48 hours.

Dispute Resolution Steps

• Step 1: Submit a complaint to our support team via live chat or email
• Step 2: The support team will provide an initial response within 24 hours
• Step 3: Complex matters will be escalated to senior management
• Step 4: Final decisions will be made based on server logs and records

In all cases, server log records shall serve as the definitive evidence. jilicom's decision is final.

Jilicom reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the website and, where possible, users will be notified directly.

• At least 7 days' notice will be given before any major changes
• Continued use of the platform after any changes will be considered acceptance of the updated terms
• If you do not agree to the updated terms, you may request to close your account

The date of the latest update is always displayed at the top of this page. To request a previous version, email us at support@jilicom.ws.