Your wellbeing is our priority

Responsible Gaming – Jilicom's Commitment to Safe Play

Gaming should be fun, not a burden. jilicom wants you to always stay in control. On this page, you'll find all our responsible gaming tools and guidance.

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Self-limit settings Self-Exclusion feature Reality check Age verification Professional help referrals Gaming time tracking

What does responsible gaming mean?

What responsible gaming means to jilicom

Entertainment, not income

Gaming is entertainment. Treating it as a source of income is a mistake. Keeping that mindset every session is what responsible play looks like.

Play within your budget

Only budget what you can afford to lose. Never play with money set aside for rent, food, or your family.

Time control

Decide in advance how long you'll play each day. When your time is up, stop — and wait for your next session.

Take a break when it stops being fun

If you feel anxious or down while playing, that's your signal to stop. Gaming is only worthwhile when it's genuinely fun.

Family and relationships come first

Gaming should never get in the way of family time, work, or relationships. Keep a healthy balance in your life.

There's no shame in asking for help

If you feel you're losing control, reaching out for help is an act of courage. Talk to the jilicom team or a professional organization.

Jilicom's Responsible Gaming tools

Use these tools for free to stay in control of your play

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once a limit is set, it takes effect immediately.

Effective immediately

Loss limit

Decide in advance how much you're willing to lose in a given period. Once you hit that limit, you'll be stopped automatically.

Automatic

Session time limit

Set a time limit for each gaming session. When time is up, you'll get a reminder — and the session can end automatically if you choose.

Customizable

Reality check

At set intervals, a pop-up will show you how long you've been playing and how much you've spent. It's there to help you make an informed decision.

Regular reminders

Cool-off mode

Need a break? Take a temporary timeout from 24 hours up to 6 weeks. No deposits or gameplay will be allowed during this period.

1 day – 6 weeks

Self-Exclusion

For a longer break, activate self-exclusion. You can keep your account closed for anywhere from 6 months to permanently.

6 months – Permanent

To use these tools, go to your profile settings or support@jilicom.ws-. Once a Self-Exclusion or limit is set, it takes effect immediately and cannot be lifted before the specified period ends.

Why is responsible play so important?

Online gaming is growing fast in Bangladesh. Millions of people enjoy jilicom every day — to have fun and unwind. But gaming has a darker side too, when entertainment turns into addiction. jilicom is committed to making sure no one crosses that line.

Responsible gaming isn't just about following rules. It's about staying aware of yourself — how much you're playing, how much you're spending, and whether it's bringing you joy or stress. These are questions worth asking yourself regularly.

Jilicom has made responsible gaming a core principle of the platform from day one — not just as a business decision, but because we genuinely believe a healthy, happy player is jilicom's greatest asset. If gaming ever causes someone harm, that is never something we consider acceptable.

Gaming addiction in the Bangladeshi context

Open conversations about gaming addiction are still uncommon in our country. Many people avoid seeking help out of fear or shame. But hiding the problem only makes it worse. Concealing money from family, taking on debt, neglecting work or studies — these are all warning signs.

Jilicom encourages you — if you ever notice these signs in yourself or someone you care about — to reach out for help with confidence. The tools on our platform are designed to make that first step easier.

Recognize the warning signs

If you notice any of the following signs, pause and reflect

1
Spending beyond your budget

You keep going over your session budget but can't bring yourself to stop.

2
Chasing losses

After a loss, chasing it by betting even more to "win it back" is a trap that's very hard to get out of.

3
Feeling restless when you can't play

Skipping a day and feeling irritable or unable to focus is a sign of dependency.

4
Playing without your family's knowledge

Hiding your gaming or spending from family is a clear sign of a problem.

5
Playing with borrowed or loaned money

Borrowing money or playing on credit when you can't afford it is a serious warning sign.

6
Impact on work or relationships

Gaming is causing you to show up late for work, fall behind on studies, or grow distant from family.

Check yourself

Answer the questions below — honestly, just for yourself.

Did you spend more than your gaming budget last month?

Have you placed bigger bets trying to win back what you lost?

Have you kept your gaming a secret from others?

Do you feel restless or irritable when you can't play?

Has gaming caused problems at work or with your family?

How to use the tools

Set your limits in just a few simple steps

1
Log in to your account

Log in to your jilicom account and click the profile icon in the top right corner.

2
Go to the "Responsible Gaming" section

Look for the "Responsible Gaming" option in the profile menu.

3
Choose your preferred tool

Deposit limit, session time, loss limit, or self-exclusion — pick whichever tool fits your needs.

4
Set your limits

Enter the amount or time and click the "Confirm" button. Changes take effect immediately.

5
Contact support (if needed)

If you can't find the settings or need assistance, reach us anytime via 24/7 live chat or at support@jilicom.ws.

Keep in mind: Reducing a limit takes effect right away. Increasing a limit or lifting a self-exclusion requires a 7-day waiting period — that's the rule.

Myth vs. Reality

Let's clear up some common misconceptions about gaming

Myth

"I'll win next time — luck runs in cycles."

Fact

Every game outcome is completely independent. Previous losses or wins have no effect on future results.

Myth

"Betting more increases your chances of winning."

Fact

Betting more doesn't improve your odds — it only means bigger losses when you lose. The RNG is always random.

Myth

"Gaming addiction is a problem for weak-minded people."

Fact

Gaming addiction is a mental health condition that can affect anyone. It is not a character flaw.

Myth

"It's possible to earn a regular income from gaming."

Fact

Gaming is entertainment, not income. The house has a long-term edge. Treating it as a regular source of earnings is dangerous.

Myth

"Self-exclusion means admitting defeat."

Fact

Choosing Self-Exclusion takes courage. Knowing your limits and staying in control is a genuinely smart decision.

Jilicom's Responsible Gaming by the numbers

The results of our efforts

0
Active limit users
0
Average session length (minutes)
0%
Support resolution rate
0
Monthly wellness check-in

Frequently Asked Questions

Your most common questions about responsible gaming, answered

No. You'll have the opportunity to withdraw your balance before Self-Exclusion takes effect. Once active, access to your account will be restricted — but your balance remains safe.

No. Reducing a limit takes effect immediately. However, increasing a limit requires a 7-day cooling-off period. This rule exists to protect you.

Start by having a calm conversation with them. Reach out to jilicom support — we also accept third-party concerns. For professional help, consult a mental health specialist.

A pop-up will appear at the interval you choose — say, every 30 minutes or every hour. It'll show you how long you've been playing and how much you've spent. Then it's your call: keep going or stop.

No. Once your self-exclusion period ends, your account does not reopen automatically. You'll need to contact support yourself and wait through an additional 7-day cooling-off period.

If you need help

Losing control of your gaming can feel incredibly isolating. But you're not alone. Mental health support in Bangladesh is growing, and seeking help is easier now than ever before.

Jilicom's Responsible Gaming team is available 24/7. Whether you need help setting limits, want someone to talk to, or need a referral to professional support — we're here. Email us at support@jilicom.ws or open a live chat.

Remember: gaming is a choice, not an obligation. You can stop or take a break at any time. jilicom gives you that option — and encourages you to take it.

Play safe, stay happy

Join jilicom — where your wellbeing always comes first.

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